Welcome to the Tennis Direct UK online store Terms and Conditions of use.
Listed below are the Terms and Conditions that by using our shop, you agree to be legally bound by. These are important and so please take a few moments to read them and if you do not agree with the terms and conditions as set out below, please do not use the store.
Please take the time to check these terms and conditions, we reserve the right to change them at any time. The terms and conditions that are shown on our Site at the time you are using it will be those that apply during each use.
Our Details & Contacts
Our trading details are as follows:
Tennis Direct UK
Customer Support firstname.lastname@example.org
Unless specified otherwise, most items have the cost of delivery included. Please note this applies to Mainland UK Only (Scotland, England, and Wales). There can be a charge to Northern Ireland, Scottish Highlands and the Islands (Isle of Wight, Isle of Man, Channel Islands, Isle of Lewis, Orkney) and some other UK areas that are subject to a carrier’s excess charge. The free delivery service operates from Monday to Friday between the hours of 8am and 6pm. Saturday deliveries may be available on certain products but may be subject to an additional charge. To ascertain if a delivery charge is applicable please email us if you are unsure. If delivery access is restricted, please ensure that you inform us prior to delivery, to avoid any delivery problems or delays.
2. Signing for Goods
Some deliveries may require a signature at the point of delivery. On these occasions please check the delivery carefully for signs of possible damage before you sign to say that you have received them in good condition. On some occasions the outer packaging on heavier items may become damaged during transit. In most cases this will have no impact on the goods themselves and this means that the packaging will have served its purpose in protecting your order. In the extremely unlikely event that you receive a package which is obviously damaged beyond all levels of acceptability, please refuse delivery and contact us via email stating the reason for refusal. We will then resolve the problem by the best and quickest means possible.
By purchasing from this website you agree to our Returns and Exchange policy. For full details of our Returns and Exchange policy, please see Section 12
On the very rare occasion that you may wish to complain about any of our services, we aim to deal with the complaint as effectively as possible. In the first instance, your complaint should be e-mailed to us. You may do this via the contact page We aim to acknowledge any complaints within 5 working days and to conclude our investigations as soon as possible thereafter. This timescale will be dependent upon the specific nature of the complaint.
5. Use of Website and Site Access
5.1 You will be able to access this Website without having to register any details with us.
5.2 You are permitted to use our website for your own purposes and to print and download material from this Website provided that you do not modify any content without our consent. Material on this website must not be republished online or offline without our permission.
5.3 The intellectual property rights and copyright of all material on this Website are owned by us and must not be reproduced without our prior permission.
6. Site Availability
We do not guarantee that our Site or Content will always be available, nor do we guarantee that we will provide an error free service. We may suspend our service for operational reasons such as repair, maintenance and improvements or otherwise in emergencies and we may change or discontinue the availability of any Content, Goods or Services at any time.
7. User Conduct
7.2 When using this website you shall not post or send to or from this Website any material: a. for which you have not obtained all necessary consents; b. that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom; c. which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.
7.3 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 7.2.
8. Links to and from Other Websites
8.1 Any links to third party websites located on this Website are provided for your convenience only. We have not reviewed each third party website and have no responsibility for third party websites or their content. We do not endorse these third party websites or make representations about them or any material contained in them. If you choose to access a third party website linked to from this Website, it is entirely at your own risk
8.2 If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, any page on this Website and subject to the following conditions (a) you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us; (b) you do not misrepresent your relationship with us or present any false information about us; (c) you do not link from a website that is not owned by you; and (d) your website does not contain content that is offensive, controversial, infringes any intellectual property rights or other rights of any other person, or does not comply in any way with the law in the United Kingdom.
8.3 If you choose to link to our website in breach of Paragraph 8.2 you shall fully indemnify us for any loss or damage suffered as a result of your actions.
9.1 We will take all reasonable steps to ensure that the information on this Website is correct. However, we do not guarantee the correctness or completeness of material on this Website. We may make changes to the material on this Website at any time and without notice. The material on this Website may be out of date, or on rare occasions incorrect and we make no commitment to ensure that such material is correct or up to date.
9.2 The material on this Website is provided without any conditions or warranties of any kind. To the maximum extent permitted by law, we provide access and use of this website on the basis that we exclude all representations, warranties and conditions which but for these Terms may have effect in relation to this Website.
10. Exclusion of Liability
10.1 Neither we nor any other party (whether or not involved in producing, maintaining or delivering this Website), shall be liability or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss, and whether in tort or contract or otherwise in connection with this Website.
10.2 Nothing in these Terms shall exclude or limit liability for (i) death or personal injury caused by negligence (as defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under the law of the United Kingdom.
11. Governing Jurisdiction
This Legal Notice shall be governed by and construed in accordance with English law. Any dispute(s) arising in connection with this Legal Notice are subject to the exclusive jurisdiction of England and Wales.
12. Returns and Exchange Policy
Please note that we are unable to accept any responsibility for returns received without a Return Authorisation Number being issued first by us.
We understand that there are occasions when you may wish to return an item to us.
If you wish to arrange a return to us please follow the steps below.
1. As it's sometimes difficult to choose the right products over the Internet, we offer a 'no quibble' money back guarantee on all products. You may change your mind for any reason at all and as long as you return the products in new unused condition in the original packaging, at your expense.
Please note the following exceptions to our 10 day money back guarantee:
Installed and assembled equipment is not covered by our 10 day money back guarantee.
2. The duration of the money-back guarantee period provided by us is 10 days starting from the first day of receipt of goods ordered or any greater time stipulated against a product description.
3. Contact us via email email@example.com or on the phone numbers at the top of this page during working hours (9.30am – 6pm on Mon - Fri) to inform us of your wish to return a product under our money back guarantee scheme.
4. You will receive a return authorisation number as well as advice on the best way to return the item to us (we always recommend using a tracked service when returning an item to us).
5. We aim to issue refunds within a few days, but your refund will be issued within 30 days of returned goods being received by us under the Money Back Guarantee.
6. Please note that you are under a statutory duty of care to look after the unwanted goods in your possession and any products that are to be returned under our money back guarantee policy must be kept in an 'as new' condition.
Any goods delivered that are faulty or were delivered as substitutes without your explicit consent may be returned for a replacement or refund within 10 calendar days of the receipt of the goods from us.
You should call us via email firstname.lastname@example.org or the telephone numbers at the top of this page during working hours (9.30am – 6pm on Mon - Fri) to inform us of your wish to return a product and the reasons for the return.
You will be issued with a Return Authorisation Number and we will discuss the return of the product by you or through collection arranged by us.
You will be issued with a refund or replacement or an alternative, at your choice, following inspection of the issue upon the return of the product.
Whilst unfortunate and rare, products do occasionally develop faults after a period of use. Unless otherwise stated, all of the products sold by us carry a manufacturer's guarantee of at least one year (or as stated by the manufacturer). Items over 10 days old that have a warranty requirement are subject to the manufacturer warranty terms. Each manufacturer's policy and process in respect of product guarantees varies and as such we request that you contact us via email email@example.com or the telephone numbers at the top of this page during working hours (9.30am – 6pm on Mon - Fri) for information on the specific manufacturer’s process for managing warranty issues.